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If you've requested but haven't received a temporary password, make sure you're checking the right email. Most passwords will arrive within a few minutes, but some may take longer.

If you received a temporary password and it isn't working, here are some things to keep in mind:

  • Make sure you're using the password most recently emailed to you. Each temporary password replaces the one before it.
  • Each temporary password will work only once. When you sign in, you'll be prompted to change your password. If you don't, you'll need to request a new one.
  • If the sign-in link in the email isn't working, you can sign in on the student homepage.

Still have a question?

  • See all account help FAQs.
  • Call us at 866-315-6068.
  • Email us at any of the addresses below:

SAT: [email protected]
PSAT-related assessments: [email protected]
AP: [email protected]
CLEP: [email protected] 
General questions: Contact us