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To reset your password, follow these steps:

  1. Go to Forgot Password
  2. Submit the username and email address associated with your account. (If you forgot your username, get that first through the Forgot Username page.)
  3. You'll be asked to answer your security question. If you correctly answer it, you'll be able to reset your password and access your account.
  4. If we don't have enough information to securely verify your identity, or if you can't correctly answer your security question, click Email Me My Password on the security question page to receive a temporary password.

Still have a question?

  • See all account help FAQs.
  • Call us at 866-315-6068.
  • Email us at any of the addresses below:

SAT: [email protected]
PSAT-related assessments: [email protected]
AP: [email protected]
CLEP: [email protected] 
General questions: Contact us